Privacy Notice

Last updated: November 5, 2026.

Who is responsible for your data

Francisco Rene Castro Gallegos, doing business as HealTech, is responsible for processing your personal data. Address: Calle Gandhi, Plaza Tecnológico, Local 1-2, San José del Cabo, Baja California Sur, 23407, Mexico. Contact: dr.castro@healtech.mx, +52 624 199 72 57.

What data we collect

Through the contact form, WhatsApp, phone, or during care, we may collect identification and contact data (name, phone number, email address, and visit location).

We may also collect data about your health, such as symptoms, history, tests, and treatments. This is sensitive personal data, and we process it only with your express consent. If care is for a minor or someone who cannot decide, their representative gives consent.

Why we use it

Purposes necessary to provide the service:

• Answering your request and confirming availability.
• Coordinating and providing the medical, nursing, laboratory, or other service you requested.
• Creating and keeping your clinical record.
• Communicating with you about your care and handling payment.

Purpose that requires your consent and is not necessary for the service:

• Measuring visits to this site with Google Analytics. This happens only if you accept in the cookie banner, and declining does not affect your care.

Who we share your data with

We do not sell personal data. Your data is known only to the HealTech staff involved in your care. When your care requires it, we share it with the laboratories, pharmacies, hospitals, or transport services taking part in that care. We also give it to an authority when the law requires it.

We use providers that process data on our behalf: Netlify (website and contact form), Google (email), and WhatsApp (messages). They may process it outside Mexico, including in the United States. If you accept analytics, Google receives the browsing data described under "Cookies and tracking technologies".

How long we keep it

Clinical records are kept for at least five years after the last medical service, as NOM-004-SSA3-2012 requires. Other data is kept only as long as needed for the purposes in this notice or to comply with the law.

Your ARCO rights

You may request Access, Rectification, Cancellation, or Opposition regarding your data at any time. Dr. Rene Castro handles these requests. Write to dr.castro@healtech.mx and include:

• Your name and a way to receive our reply.
• Identification for you and, if applicable, for your representative with proof of authority.
• The right you want to exercise and the data it concerns.
• For rectification, the change you want and a document supporting it.

We will reply within 20 business days of receiving your request. If it applies, we will carry it out within the following 15 business days. These periods may be extended once by an equal period if the case justifies it. We will deliver information by email or as plain copies. The process is free; we may charge only for reproduction, copies, or shipping.

How to revoke consent or limit the use of your data

You may revoke your consent, or ask us to limit the use or disclosure of your data, by writing to dr.castro@healtech.mx with the same details as an ARCO request. We will reply within the same periods. Revocation does not apply to what has already been done, and it may prevent us from continuing to serve you. Some data must be kept by law.

Security measures

We take administrative, technical, and physical measures to protect your data from damage, loss, alteration, destruction, and unauthorized use, access, or processing.

Cookies and tracking technologies

We use Google Analytics, a service of Google, only if you accept it in the cookie banner. Until you accept, this website sets no cookies and loads no third-party analytics or advertising scripts.

If you accept, Google Analytics sets cookies (_ga and _ga_*, which can last up to two years) and collects the pages you view, how you reached this site, your approximate location, and your device and browser type. Because page addresses name our services, this can show which services you looked at. We use this only to count visits and improve the site. Google may process this data outside Mexico, including in the United States, under its own privacy policy. We have turned off Google's advertising features, and what you type into the contact form is not sent to Google Analytics.

Your browser stores your choice, whichever it is, so we do not ask again on every page. You can change it at any time with "Cookie preferences" at the bottom of every page. If you withdraw consent, measurement stops and the cookies are removed.

When you tap a WhatsApp link or "Get directions", you leave this site for WhatsApp or Google Maps, whose own privacy policies apply.

Changes to this notice

We will publish any change on this page and update the date above.

Authority

If you believe your rights were not respected, you may go to Mexico's Secretaría Anticorrupción y Buen Gobierno.